#1 Logistics and Fulfillment Integration Services

ERP & Logistics and Fulfillment Integration Setup

Support for setting up scalable operational infrastructure through third-party ERP systems and logistics solutions, tailored for Amazon and e-commerce businesses. This includes independent company operational setup and Amazon-specific workflows.

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ERP Integration & Automation Setup (Noverstock / Prim.io)

Goal: Implement an ERP system to centralize inventory, order, invoicing, and reporting workflows across channels.
 ERP systems (Noverstock, Prim.io) are independent software solutions developed in Bulgaria with customizable features for Amazon/e-commerce businesses.

ERP Needs Assessment

  • Mapping client business operations (B2C, B2B, Amazon-only or multi-channel)

  • Defining integration needs: Amazon, Shopify, WooCommerce, warehouse, accounting

ERP Vendor Matching

  • Recommending the right system:

  • Noverstock – best for inventory-heavy businesses with wholesale & retail needs
  • Prim.io – best for digital-first e-commerce brands, scalable SaaS model

Onboarding & Configuration

  • Creating client account on selected ERP

  • Setting up products, SKUs, pricing tiers, and inventory locations

  • Configuring e-invoicing (Bulgaria/Europe compliant) and accounting integrations (e.g., Ajour, Aladin)

Amazon & E-Commerce Channel Integration

  • Linking Amazon Seller Central for automatic order syncing

  • Setting up stock synchronization, pricing sync, and fulfillment flow

  • Optional: Integration with eMag, Shopify, Allegro

Training & Support Setup

  • Live onboarding/training sessions for client teams

  • Providing SOPs and ongoing local support (via ERP vendor)

  • Setting up API/webhook notifications for operational control

Deliverables

ERP system live with full inventory and order sync

Amazon & e-commerce channels integrated

Staff training session + help documentation

Access to analytics/dashboard for business performance tracking

Logistics Management Setup (Direx – Domestic & Cross-Border Logistics)

Goal: Create a seamless shipping and fulfillment setup using Direx logistics for self-fulfillment (FBM) or Amazon FBA inbound shipping, both in Bulgaria and EU.

(01)

Logistics Strategy Definition
  • Determining client’s shipping model:
    • FBM (Fulfilled by Merchant)
    • Amazon FBA with self-organized inbounding
    • Multi-channel fulfillment
  • Identifying key markets and delivery timeframes

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(02)

Direx Partnership Onboarding
  • Assisting with Direx account setup
  • Explaining service levels (same-day BG delivery, EU-wide shipping)
  • Reviewing pricing tiers and warehouse network

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(03)

Warehouse & Stock Management
  • Coordinating stock delivery to Direx
  • Setting up SKU inventory tracking
  • Defining handling workflows (packaging, cut-offs, returns)

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(04)

Amazon Inbound Shipping Support (FBA)
  • Creating FBA-compliant shipments
  • Coordinating ASN, labeling, palletizing
  • Monitoring deliveries to EU Amazon FCs (e.g., DE, FR)
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(05)

FBM Shipping Setup
  • Configuring FBM shipping templates in Amazon
  • Syncing orders between Amazon and Direx
  • Setting up tracking and returns workflow
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(06)

Compliance & Customs
  • Support for CN22/23, customs brokerage, export filings
  • IOSS, VAT registration, and EORI consultation
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Deliverables
  • Direx account live with active inventory
  • FBM and/or FBA logistics workflows set up
  • Amazon shipping templates & returns configured
  • Logistics SOPs and operational contacts provided
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Fulfillment Services - FullHouse (Warehousing, Courier & Customer Support)

Goal: Offer end-to-end fulfillment capabilities including warehousing, packaging, dispatch, and customer post-sale support. This facilitates scalable daily operations for Amazon, Shopify, and DTC sellers using third-party infrastructure.

Warehousing & Inventory Holding

  • Secure storage of SKUs in temperature-controlled or general warehouse
  • Real-time inventory visibility, stock reporting, and SKU-level tracking
  • Stock intake and returns processing via defined SOPs

Pick & Pack Fulfillment

  • Custom packaging, barcode scanning, and item-level bundling
  • Order-by-order fulfillment aligned with Amazon and DTC standards
  • Integration with ERP and sales channels for live order processing

Courier & Delivery Management

  • Same-day/next-day dispatch with national carriers (Speedy, Econt)
  • EU cross-border shipping via partner courier network
  • Return logistics and RMA flow setup

Customer Service & Support Operations

  • Coordination of post-sale support (returns, WISMO queries)
  • SOPs and scripts aligned to each client’s brand
  • Optional: Shared CS team with escalation and reporting framework

Deliverables

Fulfillment-ready warehouse setup and SKU onboarding

Automated pick/pack & shipping process per order

Courier services integrated with client workflows

Post-sale support escalation structure defined

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